Airline Reps Note To A Passenger With Cancer Will Make You Tear Up

[Stonepounder]

http://www.huffingtonpost.com/entry/southwest-cancer-luggage_us_598c99b9e4b09071f6983f8a

Stacy Hurt from Bridgeville, Pennsylvania was separated from her luggage one day last month when she switched to an earlier flight home from Nashville to Pittsburgh. Inside her suitcase were medication and special items like a rosary and lucky T-shirt that Hurt, who has colon cancer, planned to take to her chemotherapy appointment the next morning. She called Southwest.

Hurt was on the line with Sarah Rowan, a Southwest customer service agent who’s been with the airline for just six months. Rowan promised she’d do all she could to track down the bag before Hurt’s 9 a.m. appointment the next day, though it was already late at night.

In the morning, Hurt awoke to find her suitcase on her doorstep, with a sweet note inside:
“Sorry for the delay getting your bag to you,” Rowan had written. “Myself + my Southwest family are thinking of you + wishing you all the best. Kick that cancer’s BUTT!”

Turns out the bag had arrived at Pittsburgh International Airport around 2 a.m., when airport couriers were already off for the night, according to ABC News. Knowing that Hurt’s bag had no other chance of reaching her before the chemo appointment, Rowan looked up Hurt’s address and drove it to Hurt’s home when she ended her shift.

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We keep hearing about airlines doing terribly stupid things. It's nice to hear a story about an airline employee decides to go the extra mile for a passenger. Read the whole story and Stacy's response to Southwest and to Sarah at the link at top.