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Computer Help and Support

NJCher

(40,031 posts)

3. I had one

Reply to Lasher (Original post)

Sun Apr 27, 2025, 01:48 PM

Apr 27

earlier in the year and thank heavens my brother had paid for Webroot for me. I'd paid for his for about 10 years straight, time for him to step up.

Anyway, I will just tell you I'd never have gotten this on my own and I have three professional web certifications. I had to have their tech service which didn't take too long, was courteous, professional.

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I have a Trojan. ETA problem solved? [View all] Lasher Apr 27 OP

If you have a full anti-viral anti-malware package on your machine, contact them for help... hlthe2b Apr 27 #1

Malwarebytes is a pretty good option. Free version is good. SheltieLover Apr 27 #2

I just tried System Restore but it didn't work. Lasher Apr 27 #4

Awesome! SheltieLover Apr 27 #5

It's not going well. Lasher Apr 27 #10

Make sure you back up your data, one file at a time, prior to wiping your hard drive & reinstalling windows SheltieLover Apr 27 #11

I had one NJCher Apr 27 #3

Yikes! SheltieLover Apr 27 #8

I just signed up for Webroot's free trial. Lasher Apr 27 #9

If you are still having issues, back data up data & reinstall windows SheltieLover Apr 27 #6

Viruses can embed themselves in system files like root kits SheltieLover Apr 27 #7

Some basics LPBBEAR Apr 28 #12

Disconnect from the Internet before you run Antivirus deep scan. Yellowdog-1966 Apr 29 #13

ETA equals Estimated Time of Arrival? I understand your post but no clue about that acronym or its odd placement. . nt Bernardo de La Paz May 2 #14

edit to add. Lasher May 2 #15

Thanks. I usually write "on edit:" when necessary. . . . nt Bernardo de La Paz May 2 #16