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Computer Help and Support

Lasher

(28,814 posts) Sun Apr 27, 2025, 01:14 PM Apr 27

I have a Trojan. ETA problem solved? [View all]

Last edited Mon Apr 28, 2025, 03:22 PM - Edit history (1)

Not sure what to do about it. Running Windows 10

ETA Not feeling comfortable with a clean boot, I enlisted the help of the Geek Squad. They got remote access and did not find any virus. He was about to terminate the call when I asked, "But how did my browser get changed? And I found in history where someone had tried to log into my Fidelity account."

This prompted him to check my program files, where he found one called logmein, or something like that. It's used to gain remote access to computers, and it was installed on April 25, the day my problems started. He uninstalled that program, so he thought that was the problem.

16 replies

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I have a Trojan. ETA problem solved? [View all] Lasher Apr 27 OP

If you have a full anti-viral anti-malware package on your machine, contact them for help... hlthe2b Apr 27 #1

Malwarebytes is a pretty good option. Free version is good. SheltieLover Apr 27 #2

I just tried System Restore but it didn't work. Lasher Apr 27 #4

Awesome! SheltieLover Apr 27 #5

It's not going well. Lasher Apr 27 #10

Make sure you back up your data, one file at a time, prior to wiping your hard drive & reinstalling windows SheltieLover Apr 27 #11

I had one NJCher Apr 27 #3

Yikes! SheltieLover Apr 27 #8

I just signed up for Webroot's free trial. Lasher Apr 27 #9

If you are still having issues, back data up data & reinstall windows SheltieLover Apr 27 #6

Viruses can embed themselves in system files like root kits SheltieLover Apr 27 #7

Some basics LPBBEAR Apr 28 #12

Disconnect from the Internet before you run Antivirus deep scan. Yellowdog-1966 Apr 29 #13

ETA equals Estimated Time of Arrival? I understand your post but no clue about that acronym or its odd placement. . nt Bernardo de La Paz May 2 #14

edit to add. Lasher May 2 #15

Thanks. I usually write "on edit:" when necessary. . . . nt Bernardo de La Paz May 2 #16