Has Anyone Here On DU Had Any Customer Service Issues/Problems With Lowe's?.....

[global1]

I'm having a go round with them now with respect to a Lowe's Exclusive Tool Line. The only place you can purchase this tool is at Lowe's (it's their store brand).

I need the item repaired. I didn't ask them to replace it under warranty or get a new replacement product.

I just want them to send it out for repair. I'll gladly pay the repair price - just to have this item back and working.

I don't know their rationale - but they want me to product a 'proof of purchase/invoice'.

Don't they believe in their store brands? Why wouldn't they send my product out for repair?

I just don't get it.

I'm wondering if any one here on DU had gone thru a similar experience and how you dealt with it.
Any info would be appreciated.

[Attilatheblond]

1. well, there aren't many employees there these days.

[sinkingfeeling]

2. I've done over $100,000 with Lowe's, renovating 4 houses. I've had zero problems and always apprecitared their

willingness to take back excess supplies.

[Lulu KC]

4. We bought a dishwasher from them

Could NOT get an install date. This was a few years ago, before COVID. It was an unforgettable experience. So many phone calls, being disconnected while we were on hold, etc. It was a challenging installation situation in an old house. After two weeks, my husband just did it himself. Good job! But we have not entered a Lowe's since.

So I'm of no use about how to fix your problem, but can assure you that you are not alone.

You might try going on Lowe's or /Lowe's on Reddit and/or Instagram and comment there. Sometimes those places attract a different type of attention. It's worked for me with a couple of retail situations but I don't think I ever tried it with Lowe's.

Good luck!